IT News

IT Service of the Month: Management of IT Assets

Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is.:
Management of IT Assets

The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, we have an Asset Inventory Control system in place.

Requirements/Limitations
DoIT is responsible for tracking:
1. Computers – laptops, tablets, desktops
2. Monitors
3. Servers – Enterprise level and Snap
4. Enterprise level networking – switches, routers, wireless APs
5. Smart Boards
6. Data projectors installed in classrooms
7. All technology assets purchased by DoIT
It is highly suggested that all other IT assets of significant value and highly mobile be tracked by their respective department(s).
Eligibility
Faculty and Staff
Service Availability
Web tools for purchasing are available 24/7. Personal assistance is available by appointment, Monday-Friday, 8:00am-5:00pm.
IT’s Role
Supporting the Controller’s Office by managing IT assets and following the University asset management policy.

Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

For More Information

Fixed Assets

Charge for this Service
No charge
How to Access/Request this Service
WCU Asset Inventory Control Form
Whenever an IT asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, the department is required to complete this form.
If you have questions about whether an IT asset qualifies, please call Ed Lawson (227-7487).
Note: Disposal of any university equipment requires prior approval from the Purchasing Department.