IT News

Solving Complex Problems: Root Cause Update for August-October 2014

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.

Access to Microsoft E-Learning website: Faculty, Staff and Students were receiving a ‘We’ve Moved’ error message when trying to access the Microsoft online training link located within BlackBoard. Error message was being received as Microsoft changed their portal link but the link within Blackboard was still pointing to the old website. Instructional Computing staff and the Coulter Faculty Commons worked to update the link and restore this service. Additional information concerning this training opportunity along with other options can be found on the Doit Training site.

Software download issue with Office 2013 for Faculty and Staff: Faculty and staff downloading Office 2013 for ‘personal home use’ made available via the current contract with Microsoft were encountering an issue after selecting to download the application. Research discovered necessary installation files had been removed from the download page during a recent file cleanup. The installation files were restored from backup and this application is now available for Faculty and Staff access.   More information concerning the use and download of this application can be found on the DoIT software download page.

Wireless Access for GuestsSeveral outages have occurred recently disrupting access to smartpass.wcu.edu which allows the creation of guest accounts and access to WCU’s wireless network. Network personnel continue to review and work with the vendor to resolve the issues. A recent upgrade to the smartpass software occurred during fall break and personnel continue to monitor the situation to address any issue that may occur.  Information concerning guest wireless access and how to create accounts can be located via the Wireless Access for Guests website.

August 9- October 10, 2014 Global Problems: (Total 43) Accounts, Identity & Security: 2 Business Systems: 1 Email & Collaboration Tools: 3 Network, Internet & Phone Services: 14 Servers & Storage: 7 Services & Support: 4 Teaching, Learning and Research: 3 Web: 9

The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.