Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is:
Virus/Malware Monitoring and Removal
Service Description
Western Carolina University recommends that all students have an antivirus and malware scanner active on their personal computers. This helps ensure system and network security.
Antivirus tools are provided to all enrolled students as well as faculty and staff for home use. The tools will monitor your computer and alert you to any viruses found.
Antivirus tools are offered to the WCU community in a variety of ways:
Faculty and staff, WCU-owned computers: Symantec Endpoint Protection is installed on university-owned computers attached to the WCU domain. This covers the majority of faculty and staff computers. This version is automatically updated with the latest virus information.
Students, personal computers: Avira Antivirus can be downloaded to computers owned by currently-enrolled students. This version is automatically updated by Avira with the latest virus information.
Faculty and staff, personal computers: Symantec Endpoint Protection can be downloaded to personal computers. This version is not automatically updated with the latest virus information. You can manually configure it to receive updates via Symantec’s LiveUpdate server as often as you would like.
Eligibility
WCU Faculty and Staff and Students.
Requirements/Limitations
Detailed above.
Service Availability
Avira Antivirus is available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Symantec Endpoint Protection is available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Downloads are available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Installation appointments are available Monday-Friday, 8-5.
IT’s Role
Keep server running, make sure updates are in place, push any updates to appropriate clients.
Install on WCU-owned and Student-owned computers.
Assist with any questions and/or problems regarding download and installation.
Virus/Malware remediation on WCU-owned computers and student computers.
Support
Contact the IT Help Desk Monday-Friday, 7:30 a.m.-6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/> Faculty and Staff username – wcu\WCU account username password – WCU account password Students username – wcu\Catamount account username password – your PIN or password Visit the Technology Commons On the ground floor of Hunter Library For walk-up technology assistance for faculty, staff and students We’re open the same hours as Hunter Library
Charge for this Service
No charge
How to Access/Request this Service
WCU-owned computers: Symantec Endpoint Protection is automatically installed. If you have a machine that does not have Symantec Endpoint Protection installed, please contact the IT Help Desk to request installation.
Students: Download Avira Antivirus.
Faculty and Staff Personal computers: Download Symantec Endpoint Protection.