IT News

Solving complex problems: Root Cause update for January/February, 2015

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.

Outlook Calendaring – As IT Prepares the Campus for the Migration to Office 365 for Email and Calendaring this spring, questions concerning on-going issues with calendar events have been received and investigated by the project team.  IT Staff working with Microsoft System Administrators discovered corrupted calendar delegate permissions, as well as, system settings limiting the number of object items stored at any one time within a mailbox.  These issues have since been addressed.  However, the project team investigation discovered calendaring best practices were not being followed.

Early in 2014 the Root Cause Outlook TIGER Team investigating issues with Outlook after the Exchange 2007 to 2013 discovered some confusion with the different type of calendar events available for use within Outlook, their use and the best ways to schedule and accept the events.  At that time, the Outlook Calendar Best Practices document was created and posted to the IT website.  The Division of IT realizes not all of the practices listed in the document are adoptable due to departmental and organizational structures, as well as, the use of various computer platforms and operating systems.  The document can assist in educating individuals to the different type of events, their appropriate use and handling which will assist in preventing issues.    The document in its entirety is several pages long so the information has been broken down by subject specific matter and entered into the self-service Knowledgebase, known as ‘askIT’, located at help.wcu.edu .  The title and direct links for the different subjects are listed below for quicker reference:

KB Article 1017: What is the difference between an Outlook appointment, meeting, event or task?

KB Article 1018: Are there any General Best Practices with using the Outlook Calendar?

KB Article 1020: Are there Best Practices for processing meeting requests within Outlook?

KB Article 1019: How can I limit potential problems with scheduling meetings within Outlook?

KB Article 1021: How can I use Delegates to help me manage my Outlook Calendar?

Please contact the IT Help Desk at 227-7487 to report any issues you are having with Outlook or if you have any questions concerning the information listed above.  You may also visit IT’s self-service website at help.wcu.edu to open a ticket for assistance.

The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.