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WCU Phone Services Request System Changes: August 3

IT has been working on a project to transition the current phone services request system located at
https://itapp.wcu.edu/CFRedirector/Redirect.apx?App=Phonem).

The current phones services request system will be migrated to the IT Self-Service Portal at http://help.wcu.edu.

Submission of phone services requests and approvals of requests will both be handled within this portal. Below you will find two knowledge articles on how to submit or approve a Phone Service Request that include screenshots and step-by-step instructions.

How do I submit a Phone Service Request? Click this link
How do I approve a Phone Service Request? Click this link

Important Dates

It is anticipated that the new system will be online and ready for use Monday, August 3, 8:00 AM. Accordingly, we will be removing access to the old phones services request system and updating web links to point to the new system at that time.

Any requests still in the old system that have not been fully processed will be migrated to the new system for you. You will not have to re-enter requests or re-approve requests that have already been handled.

Reporting

We will be providing online reports for Accountable Officers (AO) and AO Designees to track their approvals and obtain totals for charges. These reports will be forthcoming once the new system goes live. You will receive an additional email once these reports are available to you.

Training

IT will be conducting several drop-in training sessions once the new system is live to offer step-by-step in person help if required. In addition, IT will provide desk side training to you or your department if required at a time convenient to you. If you are interested in one-on-one training, please contact IT via the Help Desk so that we can schedule this. Drop-in sessions will be announced via the IT Weekly Update sent out by Craig Fowler, CIO.

Please let us know if you have any questions or concerns as we prepare for this transition. We are very hopeful that the new system will maintain the same ease of use as you have become accustomed to while providing much better visibility and accountability to IT for tracking of your requests.

Thank you,

IT Help Desk
help.wcu.edu

227-7487 (local)

866-928-7487 (toll free)

Available weekdays 7:30 a.m.-6:30 p.m. EST

As a reminder, IT will never ask you to confirm account information, such as username and password, through email.