Archive for August, 2015

Solving complex problems: Root cause update June-August 2015

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.

New Process for Phone Service Request and Outage Reporting

The WCU Phone service request system has successfully migrated to the IT Self-Service Portal at http://help.wcu.edu.

IT Service of the Month: Physical Computer Security

Each month, IT hi-lights a service. This month’s service is Physical Computer Security.