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Curative Analysis: ‘Own IT’ for May 2017

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. WCUid Management:  Recently, some WCU employees who have applied to become students have encountered an issue.  In […]

Antivirus Software Maintenance for Mac OS

On Tuesday, October 25 at 8:00 a.m., IT staff will activate a process over the campus network to remove remaining installations of the Symantec Endpoint Protection antivirus application on Macintosh computers. Antivirus tools from Microsoft are now used to protect both Windows and Macintosh university owned PCs. For protection of personally owned PCs, the Avira […]

Solving complex problems: Root cause update June-August 2015

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.

New Process for Phone Service Request and Outage Reporting

The WCU Phone service request system has successfully migrated to the IT Self-Service Portal at http://help.wcu.edu.

WCU Phone Services Request System Changes: August 3

IT has been working on a project to transition the current phone services request system …

Solving complex problems: Root Cause update for June/July 2014

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.

Solving complex problems: Root Cause update for April/May 2014

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.

Division of IT receives global recognition

For the second year in a row, WCU IT has been recognized by HDI (The Help Desk Institute) as one of the Elite 50 for Customer Satisfaction…

How Are We doing? IT Shares its Metrics for November through January

Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students.

How Are We Doing? IT Shares Its Metrics for August through October 2013

Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students. If you have any questions about this data, please contact Dr. Anna McFadden at Ext. 2411.