IT News

Client services undergoes reorganization

Compiled by Amy P. Walker, Web Editor, Office of Web Services

The IT division’s client services department has recently undergone a structural reorganization.

Frady_William
Akum Jamir

In February, Anne Vail, director of IT client services department, left WCU. With Anne’s departure and an in-depth look at the services provided by client services, the IT leadership decided to reorganize the department into two new departments: campus computing, led by Akum Jamir (near right), and instructional and student computing, led by William Frady (far right).

In their new roles, Jamir and Frady will oversee a combination of services they handled in the past plus others. The campus computing group will include desktop services, hardware services and the Help Desk; the instructional and student computing group will include instructional technologies (formerly technology management), asset management, Class TIPS and student computing.

Craig Fowler

According to CIO Craig Fowler (right), the IT client services department was a large and complex organization with many constituencies. “The objectives of the reorganization were to speed up decision making, encourage idea generation and implementation, enhance the interaction across IT, establish personal line-of-sight ownership to organizational objectives, and increase the focus of the teams on their key constituencies—faculty, staff and students,” said Fowler.

An example of increasing the focus on key constituencies is the development of a Student Technology Commons area, which is tapped to provide many of the IT services that students need in one location. The new area will evolve from the current Hunter Computer Lab.

For more information on the new departments, contact Akum Jamir (campus computing) at jamir@wcu.edu or William Frady (instructional and student computing) at frady@wcu.edu.