IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username...

IT Service of the Month: File Collaboration

OneDrive-Western Carolina University is a secure cloud storage solution for your file sharing and collaboration needs.  Your WCUid has access to 1 TB storage for your files. With multiple options for file storage, you may have questions about the best...

Curative Analysis: ‘Own IT’ Update for November 2021

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wireless Network:  A spike in CPU load on...

IT Service of the Month: Management of IT Assets

The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or...

Curative Analysis: ‘Own IT’ Update for October 2021

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Communicator Desktop Application Error: ...

IT Service of the Month: Contract Review and Execution

This service provides best practices and business processes to support University units, manage risk, and ensure that business agreements are compliant with Policy #62.  Policy 62 governs the adoption of hardware and software technology solutions and for consultative...

IT Service of the Month: Software Adoption Review

This service provides WCU Faculty and Staff with consultative support in the purchasing and/or acquisition of software to be used by WCU faculty, staff, or students on WCU-owned computers. This service is provided to enable compliance with University Policy 119....

Curative Analysis: ‘Own IT’ Update for August 2021

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. VCAT Graphics Licenses :  On July 7, we...

IT Service of the Month: Domain Name System (DNS)

WCU provides DNS (Domain Name System) hosting services for the university as well as for qualifying related organizations. The DNS translates computer names to Internet Protocol (IP) addresses. This naming structure makes it easier to access resources on the internet...