IT News

This category contains 207 posts

IT Service of the Month: Extension/Phone – Rename, Add, Remove

WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5. IT’s Role IT provides telephone line services to WCU faculty, staff and departments in […]

Curative Analysis: ‘Own IT’ for July 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU.  Several steps have been […]

IT Service of the Month: Student and Personal Computer Purchases

Western Carolina University has partnered with Dell and Apple to provide discounts on systems and services for enrolled students as well as faculty and staff personal computing needs. WCU Minimum Computer Specifications for Students Eligibility WCU Students, Faculty and Staff personal purchases. Parents and students, please note that to purchase a computer at our special […]

Curative Analysis: ‘Own IT’ for June 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network Connectivity:  Power loss to the Graham building recently cause the failure of network connectivity […]

IT Service of the Month: Banner/Reporting Services

Service Description Banner by Ellucian is WCU’s enterprise resource planning (ERP) solution. An ERP is a comprehensive, integrated computer information system used to manage the university’s administrative services, consolidating all business operations into a uniform and enterprise wide system environment. Banner operates in these areas: Finance, Student Services, Alumni and Development, Human Resources, and Financial Aid. More […]

Curative Analysis: ‘Own IT’ for May 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network Connectivity:  Power loss to the Graham building recently cause the failure of network connectivity […]

IT Service of the Month: Wireless Network Connectivity

Service Description WCU provides wireless network connectivity (WiFi) in most academic and residential spaces, for use by faculty, staff, and students via Education Roaming. Education Roaming, or eduroam, is a secure, world-wide roaming Wi-Fi access service developed for the research and education community. It allows students, faculty, and staff from participating institutions to obtain Wi-Fi […]

Curative Analysis: ‘Own IT’ for April 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Outlook 2016 for Mac:  Clients using Outlook 2016 for Mac may have noticed that appointments or meetings are […]

What Happens after I Submit a Project Request?

After submitting a Project Request from the Request a new IT project link shown below, several steps are taken to put the request into the project queue. From an Information Technology (IT) perspective, the process looks like the workflow diagram shown at the end of this article; for simplification, here’s what actually happens: Step 1—Discovery […]

IT Service of the Month: ITV Teleconferencing and Video Conferencing

Service Description We provide standard video conferencing for virtual business meetings, and interactive video classes allowing place-bound students to attend WCU classes in a video environment. Instructional Television is two-way audio and/or video conferencing. Classes are shared by local sites connecting to remote sites. Depending on how the course is set up, students at both […]