IT News

This category contains 244 posts

Curative Analysis: ‘Own IT’ for December 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Android Mobility Print: Some clients are unable to submit jobs to MobilityPrint from mobile devices. They do not […]

Instructions: Windows 10 Patches/Updates

Please follow these instructions to patch your Windows 10 PC: 1. Click on the Start menu   2. Type check for updates and press Enter 3. Click Open  4. Click Check for updates 5. Install any updates available, then continue this process until your computer states that “You’re up to date.”  If you need help or […]

IT Service of the Month: File Collaboration

OneDrive-Western Carolina University is a secure cloud storage solution for your file sharing and collaboration needs.  Your WCUid has access to 1 TB storage for your files. With multiple options for file storage, you may have questions about the best location to store or collaborate with your files.  We are available to answer these questions, and […]

IT Service of the Month: Management of IT Assets

The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, we have an Asset Inventory Control system in place. Requirements/Limitations DoIT is responsible for tracking: Computers – laptops, tablets, desktops Servers […]

Curative Analysis: ‘Own IT’ for November 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Registration Issues: Some students received session timeouts and other errors while trying to register for classes. Working […]

IT Service of the Month: Software Adoption Review

This service provides WCU Faculty and Staff with consultative support in the purchasing and/or acquisition of software to be used by WCU faculty, staff, or students on WCU-owned computers. This service is provided to enable compliance with University Policy 119. Requestors will be provided with recommendations for best-practice approach to the adoption of the proposed […]

Changes Coming to VPN!

The Division of IT continues to look for ways to improve both your experience with our campus technologies and the security of university data. As a part of this ongoing effort, we are currently updating the university’s virtual private network (VPN), and here some changes that will be coming soon: Change in experience. The new VPN […]

Curative Analysis: ‘Own IT’ for October 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Aruba Wireless Access Points: A known issue with some of the Aruba wireless access points on campus […]

IT Service of the Month: Domain Name System (DNS)

WCU provides DNS (Domain Name System) hosting services for the university as well as for qualifying related organizations. The DNS translates computer names to Internet Protocol (IP) addresses. This naming structure makes it easier to access resources on the internet or campus network. Requirements/Limitations In general, domain names for all computer systems, devices, and services […]

Curative Analysis: ‘Own IT’ for September 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]