IT News

This category contains 213 posts

IT Service of the Month: Domain Name System (DNS)

WCU provides DNS (Domain Name System) hosting services for the university as well as for qualifying related organizations. The DNS translates computer names to Internet Protocol (IP) addresses. This naming structure makes it easier to access resources on the internet or campus network. Requirements/Limitations In general, domain names for all computer systems, devices, and services […]

Information Security Awareness: What are the risks of the Internet of Things?

You may have heard the term “Internet of Things” or IoT used a lot recently. This term refers to non-traditional devices that are now able to connect to the Internet. These can be “things” like fitness trackers, cars, dishwashers, smart TVs, door locks or medical devices like insulin pumps. These devices are now showing up […]

Curative Analysis: ‘Own IT’ for September 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU.  Several steps have been […]

IT Service of the Month: Share Drive Access

We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Mercury or the H Drive. Both Windows and Mac computers with an Ethernet connection at login automatically map Mercury. On Windows machines, it shows up under […]

Information Security Awareness: WCU’s Response to Phishing Attacks

During the Spring Semester of 2018 WCU was under a persistent attack of phishing Email. The attacks were sophisticated enough to lure hundreds of students and many faculty and staff into giving up their login credentials. WCU’s response to these attacks has been a 3-pronged approach to reduce the phishing and protect individuals and university […]

Curative Analysis: ‘Own IT’ for August 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU.  Several steps have been […]

IT Service of the Month: Extension/Phone – Rename, Add, Remove

WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5. IT’s Role IT provides telephone line services to WCU faculty, staff and departments in […]

Curative Analysis: ‘Own IT’ for July 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU.  Several steps have been […]

IT Service of the Month: Student and Personal Computer Purchases

Western Carolina University has partnered with Dell and Apple to provide discounts on systems and services for enrolled students as well as faculty and staff personal computing needs. WCU Minimum Computer Specifications for Students Eligibility WCU Students, Faculty and Staff personal purchases. Parents and students, please note that to purchase a computer at our special […]

Curative Analysis: ‘Own IT’ for June 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network Connectivity:  Power loss to the Graham building recently cause the failure of network connectivity […]