IT News

This category contains 189 posts

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]

Curative Analysis: ‘Own IT’ for January 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Access to www.wcu.edu:  While publishing to the website, an incompatible version of a configuration file was  uploaded to […]

PAW Print Pricing Changes

Beginning December 1, 2017 PAW Print pricing will be changing. The Paw Print fleet of printers will be divided into four tiers with varying prices based on print volume. This change has been made to make the PAW Print service sustainable for campus. During the month of November, IT division staff will be adding new […]

IT Question of the Week

We are featuring questions that we’ve received this fall semester via our IT governance groups. We hope you find this helpful! Q: Why are HDMI connections lacking in some classrooms? A:  It is a question of funding. Each year we seek funding to enhance more WCU classrooms with the HDMI connections and newer technology.  Currently, about […]

Curative Analysis: ‘Own IT’ for October 2017′

SPSS Commuter Licenses:  Recently when faculty and staff attempted to checkout a commuter license for SPSS, they received the message Error while Check-out with errorcode : 75.  This issue required IT to install a new server to manage the licenses for SPSS.  The new license server has been installed and setup.  Faculty and staff may once again checkout […]

IT Question of the Week

We are featuring questions that we’ve received this fall semester via our IT governance groups.  We hope you find this helpful! Q: Why can’t I automatically forward my email? A:  Email is a notoriously insecure way to transmit sensitive information. Because much of the email sent by WCU users is considered a business record and […]

IT Service of the Month: Wireless Access for Guests

Guests to the Cullowhee campus are able to connect to the “WCU-Guest” wireless network by simply reading and accepting the acceptable use policy. The “WCU-Guest” wireless network is for temporary wireless access. It is NOT intended for WCU faculty, staff, or students. If you are a WCU faculty or staff member, or a student, please […]

Curative Analysis: ‘Own IT’ for September 2017

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Equitrac and Windows 10:  A recent update to Windows 10 from Microsoft is not compatible with out […]

IT Service of the Month: Digital Signage

WCU’s Digital Signage system is a form of electronic display that shows multimedia content for informational, instructional, educational, and advertising purposes. Whereas traditional signage is comprised of printed material, WCU’s Digital Signage system employs large format monitors to display information. While printed signs remain static, a digital sign has the capacity to be dynamic, interactive, […]

How are we doing? IT shares its metrics for July 2016 through June 2017

Internet Connection Uptime 99.99% August – multiple outages totaling thirty minutes, due to an upgrade of the campus routers connecting WCU to the internet Core Network Uptime 99.35% July 9-11 – 2 day, 9 hour outage in Harrill due to faulty circuit breaker July 12 – 2 hours outage in Blue Ridge due to power […]