IT News

This category contains 199 posts

What Happens after I Submit a Project Request?

After submitting a Project Request from the Request a new IT project link shown below, several steps are taken to put the request into the project queue. From an Information Technology (IT) perspective, the process looks like the workflow diagram shown at the end of this article; for simplification, here’s what actually happens: Step 1—Discovery […]

IT Service of the Month: ITV Teleconferencing and Video Conferencing

Service Description We provide standard video conferencing for virtual business meetings, and interactive video classes allowing place-bound students to attend WCU classes in a video environment. Instructional Television is two-way audio and/or video conferencing. Classes are shared by local sites connecting to remote sites. Depending on how the course is set up, students at both […]

Information Security Awareness: Don’t Get Hooked

Phishing attacks pose a major risk to any organization and continue to target people at WCU. Since these threats won’t go away any time soon, it is important to provide education about the warning signs of phishing, the potential risks of falling prey to an attack, and how we can protect ourselves from getting hooked. […]

Curative Analysis: ‘Own IT’ for March 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. PAW Print Printing:  In January, IT began receiving reports that clients were being prompted for a release key […]

IT Service of the Month: Physical Computer Security

The Division of IT (DoIT) offers assistance to identify and procure appropriate security methods for University-owned or personal computers. We will help install and implement the selected security devices or systems for University-owned computers. University-owned laptops come with two security features – the WCU logo etched onto the cover and Computrace installed to help locate […]

Information Security Awareness: Beef Up Your Physical Security

Remember, protecting information means much more than phishing and passwords. Here are some tips for beefing up your physical security and related policies: Be aware of unauthorized attempts to access restricted spaces through “tailgating” and social engineering. Also, be aware of people that might be trying to see sensitive information on your computer screens. Don’t […]

Curative Analysis: ‘Own IT’ for February 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wireless connectivity:  Clients issues with Eduroam on two occasions this month.  On January 9, Eduroam certificate authentication […]

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]

Curative Analysis: ‘Own IT’ for January 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Access to www.wcu.edu:  While publishing to the website, an incompatible version of a configuration file was  uploaded to […]

IT Service of the Month: Accounts for Guests to Access Administrative Resources

The Division of IT creates and maintains WCUids which provide access to university computing resources such as computers, email, wireless network, files, printers, and more. Eligibility Guests, Consultants and Aramark Employees Student Workers Graduate Assistants (Non-Teaching and Non-Lab) Non-Person (A generic account for the Baseball Program, for example) Depending on the type of access being […]