IT News

This category contains 236 posts

IT Service of the Month: Domain Name System (DNS)

WCU provides DNS (Domain Name System) hosting services for the university as well as for qualifying related organizations. The DNS translates computer names to Internet Protocol (IP) addresses. This naming structure makes it easier to access resources on the internet or campus network. Requirements/Limitations In general, domain names for all computer systems, devices, and services […]

Curative Analysis: ‘Own IT’ for September 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]

IT Service of the Month: Share Drive Access

We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Mercury or the H Drive. Both Windows and Mac computers with an Ethernet connection at login automatically map Mercury. On Windows machines, it shows up under Network […]

Curative Analysis: ‘Own IT’ for August 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]

IT Service of the Month: Extension/Phone – Rename, Add, Remove

IT Service of the Month: Extension/Phone – Rename, Add, Remove | Do IT News WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5. […]

Curative Analysis: ‘Own IT’ for July 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication code […]

IT Service of the Month: Application Authentication Services

Modern authentication service (the university’s standard authentication service) is available for most web and cloud-based applications. The service provides a common, secure, central login service for both local and cloud-based application authentication as well as authentication services for federated, collaborative applications used by other UNC universities and the UNC-System Office and other entities that are […]

Curative Analysis: ‘Own IT’ for June 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]

IT Service of the Month: Banner/Reporting Services

Banner by Ellucian is WCU’s enterprise resource planning (ERP) solution. An ERP is a comprehensive, integrated computer information system used to manage the university’s administrative services, consolidating all business operations into a uniform and enterprise wide system environment. Banner operates in these areas: Finance, Student Services, Alumni and Development, Human Resources, and Financial Aid. More […]

Curative Analysis: ‘Own IT’ for May 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]