IT News
IT Service of the Month: Password Management
The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]
Curative Analysis: ‘Own IT’ for January 2019
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network: Bad fiber on upper campus in conjunction with inclement weather caused an interruption in […]
IT Service of the Month: Share Drive Access
We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Mercury or the H Drive. Both Windows and Mac computers with an Ethernet connection at login automatically map Mercury. On Windows machines, it shows up under […]
IT Service of the Month: Management of IT Assets
The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, we have an Asset Inventory Control system in place. Requirements/Limitations DoIT is responsible for tracking: Computers – laptops, tablets, desktops Servers […]
Curative Analysis: ‘Own IT’ for November 2018
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Blackboard Login Issues: A security feature from the updated firmware on the external firewall caused the firewall to incorrectly block Blackboard […]
Information Security Awareness November 2018: Shop Safe Online, Even on Black Friday (and Cyber Monday)!
In 2016, for the first time ever, shoppers bought more online than in stores. All Internet-connected devices are vulnerable, especially when being used for purchases. Check out the graphics below for tips about safe shopping online. It is important to be “Cybersmart” whether conducting personal business or university business! Watch this video: Online […]
Curative Analysis: ‘Own IT’ for October 2018
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Blackboard Login Issues: A security feature from the updated firmware on the external firewall caused the firewall to incorrectly block Blackboard […]
IT Service of the Month: Domain Name System (DNS)
WCU provides DNS (Domain Name System) hosting services for the university as well as for qualifying related organizations. The DNS translates computer names to Internet Protocol (IP) addresses. This naming structure makes it easier to access resources on the internet or campus network. Requirements/Limitations In general, domain names for all computer systems, devices, and services […]
Information Security Awareness: What are the risks of the Internet of Things?
You may have heard the term “Internet of Things” or IoT used a lot recently. This term refers to non-traditional devices that are now able to connect to the Internet. These can be “things” like fitness trackers, cars, dishwashers, smart TVs, door locks or medical devices like insulin pumps. These devices are now showing up […]
Curative Analysis: ‘Own IT’ for September 2018
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU. Several steps have been […]
