IT News

This category contains 224 posts

IT Service of the Month: ITV Teleconferencing and Video Conferencing

Service Description We provide standard video conferencing for virtual business meetings, and interactive video classes allowing place-bound students to attend WCU classes in a video environment. Instructional Television is two-way audio and/or video conferencing. Classes are shared by local sites connecting to remote sites. Depending on how the course is set up, students at both […]

Curative Analysis: ‘Own IT’ for March 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages:  Several clients are reporting issues receiving text messages or failure of the authentication code […]

IT Service of the Month: Physical Computer Security

The Division of IT (DoIT) offers assistance to identify and procure appropriate security methods for University-owned or personal computers. We will help install and implement the selected security devices or systems for University-owned computers. University-owned laptops come with two security features – the WCU logo etched onto the cover and Computrace installed to help locate […]

Curative Analysis: ‘Own IT’ for February 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages:  Several clients are reporting issues receiving text messages or failure of the authentication code […]

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]

Curative Analysis: ‘Own IT’ for January 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network:  Bad fiber on upper campus in conjunction with inclement weather caused an interruption in […]

IT Service of the Month: Share Drive Access

We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Mercury or the H Drive. Both Windows and Mac computers with an Ethernet connection at login automatically map Mercury. On Windows machines, it shows up under […]

IT Service of the Month: Management of IT Assets

The Division of Information Technology (DoIT) uses an inventory management system to track university owned technology assets. Additionally, whenever a qualifying asset is permanently moved, transferred to another department, traded in, missing, stolen, dismantled, or otherwise disposed, we have an Asset Inventory Control system in place. Requirements/Limitations DoIT is responsible for tracking: Computers – laptops, tablets, desktops Servers […]

Curative Analysis: ‘Own IT’ for November 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Blackboard Login Issues:  A security feature from the updated firmware on the external firewall caused the firewall to incorrectly block Blackboard […]

Information Security Awareness November 2018: Shop Safe Online, Even on Black Friday (and Cyber Monday)!

In 2016, for the first time ever, shoppers bought more online than in stores. All Internet-connected devices are vulnerable, especially when being used for purchases. Check out the graphics below for tips about safe shopping online. It is important to be “Cybersmart” whether conducting personal business or university business!     Watch this video: Online […]