IT News

This category contains 229 posts

Curative Analysis: ‘Own IT’ for June 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]

IT Service of the Month: Banner/Reporting Services

Banner by Ellucian is WCU’s enterprise resource planning (ERP) solution. An ERP is a comprehensive, integrated computer information system used to manage the university’s administrative services, consolidating all business operations into a uniform and enterprise wide system environment. Banner operates in these areas: Finance, Student Services, Alumni and Development, Human Resources, and Financial Aid. More […]

Curative Analysis: ‘Own IT’ for May 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]

IT Service of the Month: Wireless Network Connectivity

WCU provides wireless network connectivity (WiFi) in most academic and residential spaces, for use by faculty, staff, and students via Education Roaming. Education Roaming, or eduroam, is a secure, world-wide roaming Wi-Fi access service developed for the research and education community. It allows students, faculty, and staff from participating institutions to obtain Wi-Fi internet connectivity […]

Curative Analysis: ‘Own IT’ for April 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages: Several clients are reporting issues receiving text messages or failure of the authentication […]

IT Service of the Month: ITV Teleconferencing and Video Conferencing

Service Description We provide standard video conferencing for virtual business meetings, and interactive video classes allowing place-bound students to attend WCU classes in a video environment. Instructional Television is two-way audio and/or video conferencing. Classes are shared by local sites connecting to remote sites. Depending on how the course is set up, students at both […]

Curative Analysis: ‘Own IT’ for March 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages:  Several clients are reporting issues receiving text messages or failure of the authentication code […]

IT Service of the Month: Physical Computer Security

The Division of IT (DoIT) offers assistance to identify and procure appropriate security methods for University-owned or personal computers. We will help install and implement the selected security devices or systems for University-owned computers. University-owned laptops come with two security features – the WCU logo etched onto the cover and Computrace installed to help locate […]

Curative Analysis: ‘Own IT’ for February 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages:  Several clients are reporting issues receiving text messages or failure of the authentication code […]

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]