Craig Fowler

Welcome to DoIT News

From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.

CIO Craig A. Fowler

IT Service of the Month: Physical Computer Security

The Division of IT (DoIT) offers assistance to identify and procure appropriate security methods for University-owned or personal computers. We will help install and implement the selected security devices or systems for University-owned computers. University-owned laptops come with two security features – the WCU logo etched onto the cover and Computrace installed to help locate […]

Curative Analysis: ‘Own IT’ for February 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Multi-Factor Authentication Text Messages:  Several clients are reporting issues receiving text messages or failure of the authentication code […]

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]

Curative Analysis: ‘Own IT’ for January 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network:  Bad fiber on upper campus in conjunction with inclement weather caused an interruption in […]

IT Service of the Month: Share Drive Access

We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Mercury or the H Drive. Both Windows and Mac computers with an Ethernet connection at login automatically map Mercury. On Windows machines, it shows up under […]