Craig Fowler

Welcome to DoIT News

From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.

CIO Craig A. Fowler

IT Service of the Month: Share Drive Access

We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Mercury or the H Drive. Both Windows and Mac computers with an Ethernet connection at login automatically map Mercury. On Windows machines, it shows up under […]

Information Security Awareness: WCU’s Response to Phishing Attacks

During the Spring Semester of 2018 WCU was under a persistent attack of phishing Email. The attacks were sophisticated enough to lure hundreds of students and many faculty and staff into giving up their login credentials. WCU’s response to these attacks has been a 3-pronged approach to reduce the phishing and protect individuals and university […]

Curative Analysis: ‘Own IT’ for August 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU.  Several steps have been […]

IT Service of the Month: Extension/Phone – Rename, Add, Remove

WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5. IT’s Role IT provides telephone line services to WCU faculty, staff and departments in […]

Curative Analysis: ‘Own IT’ for July 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU.  Several steps have been […]