Craig Fowler

Welcome to DoIT News

From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.

CIO Craig A. Fowler

IT Service of the Month: Extension/Phone – Rename, Add, Remove

WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5. IT’s Role IT provides telephone line services to WCU faculty, staff and departments in […]

Curative Analysis: ‘Own IT’ for July 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Phishing Attempts: Spring semester 2018 saw a 250% increase of phishing campaigns coming to WCU.  Several steps have been […]

IT Service of the Month: Student and Personal Computer Purchases

Western Carolina University has partnered with Dell and Apple to provide discounts on systems and services for enrolled students as well as faculty and staff personal computing needs. WCU Minimum Computer Specifications for Students Eligibility WCU Students, Faculty and Staff personal purchases. Parents and students, please note that to purchase a computer at our special […]

Curative Analysis: ‘Own IT’ for June 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network Connectivity:  Power loss to the Graham building recently cause the failure of network connectivity […]

IT Service of the Month: Banner/Reporting Services

Service Description Banner by Ellucian is WCU’s enterprise resource planning (ERP) solution. An ERP is a comprehensive, integrated computer information system used to manage the university’s administrative services, consolidating all business operations into a uniform and enterprise wide system environment. Banner operates in these areas: Finance, Student Services, Alumni and Development, Human Resources, and Financial Aid. More […]