IT News

IT Service of the Month: Password Management

Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is:

Password Management

Service Description

Self-service WCU email password reset tool for faculty and staff.

Eligibility

All WCU Faculty and Staff with an active AD account are eligible to enroll.

Requirements/Limitations

The password management reset tool is available to both Mac and Windows users with an active internet connection.  Windows users can enroll and reset passwords by either using the locally installed software client or by accessing the website located at https://letmein.wcu.edu.  Mac users will use this website for enrollment and resetting passwords. The website is available for all users both on and off campus. WCU password rules still apply when setting the new password.  

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT’s Role

Maintain the Netwrix utility, the website https://letmein.wcu.edu, and install the software client on Windows PCs.

Support

The IT Help Desk will assist users that have enrolled in this service; however, the IT Help Desk is unable to view the answers to the user’s secret questions.  The IT Help Desk will also be able to answer general questions about enrollment and resetting passwords once enrolled.  

Contact the IT Help Desk Monday-Friday, 8 a.m.-5 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/Faculty and Staff username – wcu\WCU account username password – WCU account password Students username – wcu\Catamount account username password – your PIN or password Visit the Technology Commons On the ground floor of Hunter Library For walk-up technology assistance for faculty, staff and students We’re open the same hours as Hunter Library

For More Information

Windows 7 (PDF)

Mac (PDF)

Charge for this Service

No charge

How to Access/Request this Service

Both Mac and Windows users can access the password reset tool 24 hours a day, 7 days a week by using the website https://letmein.wcu.edu.  Windows users also have the option of using the locally installed software client.

How to Access/Request this ServiceHow to Access/Request this Service

Both Mac and Windows users can access the password reset tool 24 hours a day, 7 days a week by using the website https://letmein.wcu.edu.  Windows users also have the option of using the locally installed software client.

How to Access/Request this Service

Both Mac and Windows users can access the password reset tool 24 hours a day, 7 days a week by using the website https://letmein.wcu.edu.  Windows users also have the option of using the locally installed software client.