IT Service of the month: Email via mobile communication devices

Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is:

Mobile Communication Devices (MCDs) are devices which are capable of receiving university “pushed” data/email. This includes, but is not limited to, smart phones and tablets.

At WCU, there are two ways to access to university data/email via Mobile Communication Devices:

Pull – Go to http://email.wcu.edu/ on your MCD for FREE

E-mail messages are accessed via a mobile web browser. This is also known as web mail, accessible at http://email.wcu.edu/.
This delivery method is recommended for security reasons.
Requires a device with a web browser.
Device is not required to be registered.
Subject to Electronic Mail Policy 93.
Not subject to Mobile Communication Device (MCD) Policy.

Push – Register for a tier of service at a COST

E-mail messages are delivered (“pushed”) automatically to the MCD. Messages are viewed in an application on the MCD.
This delivery method is recommended for employees that have a business need to frequently access university data/e-mail.
Device is required to be registered.
Subject to Electronic Mail Policy 93.
Subject to Mobile Communication Device (MCD) Policy.

Requirements/Limitations

This applies only to employees having email PUSHED to an MCD which they personally own and which is configured to automatically receive WCU mail messages or other university data.

Any employee can use http://email.wcu.edu/ to PULL their email via a mobile web browser, for free, without using the MCD service.

Eligibility

University employee.

Department head or their designee will decide your eligibility for a MCD allowance. More information on MCD allowances.

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT’s Role

Create accounts, provide users with connection settings, provide best-effort support

Support

Contact the IT Help Desk Monday-Friday, 8 a.m.-5 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/> Faculty and Staff username – wcu\WCU account username password – WCU account password Students username – wcu\Catamount account username password – your PIN or password Visit the Technology Commons On the ground floor of Hunter Library For walk-up technology assistance for faculty, staff and students We’re open the same hours as Hunter Library

For More Information

Mobile Communication Policy – University Policy 68

MCD FAQ

MCD Procedures and Employee Allowance Information

Forms

Charge for this Service

Reminder – Any employee can use http://email.wcu.edu/to PULL their email/data via a mobile web browser, for free, without using the MCD service.

There is a one-time $35 setup fee for all ActiveSync devices. ActiveSync include devices running iOS, Android, Windows, or Blackberry 10.