Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is:

Scantron Support

Service Description

Scantron is a computerized system used for test scoring and scanning forms. It consists of a computer, specialized scanner, and dedicated testing software.

Scanning Tests

  • Due to FERPA, faculty will be responsible for scanning their own tests.
  • Graduate assistants working for the faculty and the college are not permitted to scan tests.
  • Students (employed by the faculty, department, college. or IT) are not permitted to scan tests.
  • IT is not responsible for scanning tests.


WCU Faculty and Staff with an active AD account.


Scantron is a self-service tool.

Service Availability

The Scantron machines are available to use when the buildings/offices are open.

IT’s Role

Division of IT staff make sure the machines are operational, Monday-Friday, 8-5. Training is offered upon request.


Contact the IT Help Desk Monday-Friday, 7:30 a.m.-6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/Faculty and Staff username – wcu\WCU account username password – WCU account password Students username – wcu\Catamount account username password – your PIN or password Visit the Technology Commons On the ground floor of Hunter Library For walk-up technology assistance for faculty, staff and students We’re open the same hours as Hunter Library

Charge for this Service

No charge

More Information

  • For your convenience, a binder with instructions, procedures and policies is placed next to the Scantrons. The information is also available online. Please read the instructions on the different options available to you for where to save your scanned tests.
  • Forms for the Scantrons can be purchased at the WCU Bookstore. The correct form to use with the Scantron is “General Purpose Answer Sheet Form No. 16504.”

How to Access/Request this Service

Each Scantron has a PC attached to it. To log into the PC use your WCU domain credentials (same as your email username and password). Remember to log off after you have finished scanning your tests.

College of Business – Forsyth 215

College of Health and Human Sciences – HHS 430

College of Education and Allied Professions – Reid 100

College of Arts and Sciences and the rest of the campus – Technology Commons

College of Business – Forsyth 231

College of Health and Human Sciences and Kimmel School – Belk 208

College of Education and Allied Professions – Reid 100

College of Arts and Sciences and the rest of the campus – Technology Commons

Both Mac and Windows users can access the password reset tool 24 hours a day, 7 days a week by using the website https://letmein.wcu.edu.  Windows users also have the option of using the locally installed software client.