Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is.:

Microsoft Multi-factor Authentication (MMFA)

Multi-factor or two-factor authentication (MFA/2FA) is an authentication method that requires the use of more than one verification method and adds a critical second layer of security to user sign-ins and transactions.


  • Internet connection
  • Registered device (smart device, cell phone, land line, etc.)


WCU Faculty, Staff and affiliates.

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT’s Role

Developing and maintaining the service at https://multifactor.wcu.edu/


Contact the IT Help Desk Monday-Friday, 7:30 a.m.- 6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/Faculty and Staff username – wcu\WCU account username password – WCU account password Students username – wcu\Catamount account username password – your PIN or password

Visit the Technology Commons On the ground floor of Hunter Library For walk-up technology assistance for faculty, staff and students We’re open the same hours as Hunter Library

For More Information

How do I sign up for Multi-Factor Authentication?

Troubleshooting Multi-Factor Authentication (Frequently Asked Questions)

Charge for this Service

No charge