Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is:

Wireless Access for Guests


Guest wireless accounts allow visitors who are on campus for official University business to log in to the “WCU-Guest” wireless network. Accounts are time-limited and grant access to the internet with limited network resources on campus.

Faculty and Staff have the ability to create guest wireless accounts for visitors via the SmartPass guest access tool. With SmartPass, you may create as many guest wireless accounts as necessary to accommodate your guests, or you may create one single account to be used by multiple guests.  You may create guest wireless accounts in advance as well as short notice for either a 24-hour access period or a 5-day access period.

Step-by Step Instructions for Creating a Guest Wireless Account

To request a guest wireless account for a period of more than 5 days or for assistance creating a guest wireless account, please submit the Registration for Guest Access to Wireless form.


  • On campus, near a wireless access point
  • Device that has a web browser that can be used to enter the guest account credentials.


Guests of WCU faculty and staff on campus for official university business.

Service Availability

Faculty and Staff have the ability to create guest wireless accounts for visitors 24×7 via the SmartPass guest access tool.

IT’s Role

Create accounts for access longer than 5 days and give instructions to access the network.


Contact the IT Help Desk
Monday-Friday, 7:30 a.m.- 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: http://help.wcu.edu/

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students.

For More Information

University Policy 52 – Use of Computers and Data Communications

University Policy 95 – Data Network Security and Access Control

University Policy 49 – Planning, Installation, and Maintenance of Data and Video Networks

Charge for this Service

No charge