The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
myWCU Connection to Personal Services: On several occasions, faculty, staff, and students reported an error when attempting to log into Personal Services through myWCU. An increase in registration activity revealed that we were exceeding the number of connections allowed to the system by default. The IT Applications team worked with the UNC-General Administration who hosts the system for us and the vendor, Ellucian, to increase the number of simultaneous connections allowed to the system. In addition to the increase in connections, IT staff upgraded the system from Oracle 11 to Oracles 12C and applied updates to Banner. We are continuing to monitor the connections and provide activity information to Ellucian to provide the optimum number of connections.
WCUid Management: Recently, some WCU employees who have applied to become students have encountered an issue. In some cases, the employee WCUid has been overwritten when the student WCUid is created. This problem has caused some employees to lose access to some university IT services. We have a workaround in place to quickly revert any changes that have been made to the employee WCUid. To prevent the issue from occurring in the future, IT Security Analysts have developed a new method of creating student WCUids for employees who have an active WCUid. The new method is currently being tested in our development system, and we plan to move it into our production system in March 2017.
Problem Tickets: (Total 13)
Business Systems (OU Campus, PeopleAdmin, haven.wcu.edu): 1
Classroom virtual desktop pool: 2
Classroom systems in HHS: 4
WCUid Management: 1
WCU Network: 2
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.