The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
Access to www.wcu.edu: While publishing to the website, an incompatible version of a configuration file was uploaded to the web server which caused www.wcu.edu to become unresponsive. The correct version of the file was retrieved from backup and put in place, and access to the site was restored.
Wireless Connectivity: At the beginning of January, some clients were having issues with wireless connectivity throughout campus. Networking staff worked with our wireless vendor, Aruba, to determine that the licensing server had lost the ability to read the licenses for the Aruba wireless network. After reapplying the licenses to the licensing server, connectivity was restored for all clients throughout campus. Networking staff continue to work with the vendor to determine the cause of the interruption.
Office 365: We began receiving reports on January 4 that faculty and staff were unable to access email. Clients received an error message that “Something went wrong. The mailbox isn’t available” when trying to access email from Outlook as well as http://email.wcu.edu. IT staff worked with Microsoft engineers to determine that the Office 365 licensing for faculty and staff had been suspended. Temporary licensing access was granted, and we continue to work with our third party licensing vendor to determine a permanent solution.
Equitrac: On January 5, we began receiving reports that several faculty and staff were receiving an error when printing to PAW Print printers that stated: “Equitrac Printing Unlicensed, The server is not licensed to support printing from this Workstation. Please try again.” Although faculty and staff could close the error message and continue to print successfully, IT Staff removed and reapplied Equitrac licensing to the print server to remove the error message.
Global Problems: (Total 16)
Wireless Connectivity: 3
Classroom Technology: 3
Office 365: 2
Wired Connectivity and Phones: 1
Blackboard Collaborate: 1
Phishing Attempts: 1
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.