IT News

IT Service of the Month: Wireless Network Connectivity

Service Description

WCU provides wireless network connectivity (WiFi) in most academic and residential spaces, for use by faculty, staff, and students via Education Roaming. Education Roaming, or eduroam, is a secure, world-wide roaming Wi-Fi access service developed for the research and education community. It allows students, faculty, and staff from participating institutions to obtain Wi-Fi internet connectivity when visiting other participating institutions by simply connecting their devices wirelessly to the eduroam Wi-Fi services. This network uses enterprise security and encryption to keep your information private and secure. University Guests have access to the “WCU-Guest” network.

More Information

Wireless Network Access

eduroam Participating US Institutions

Global eduroam Map

University Policy 95:  Data Network Security and Access Control

University Policy 52:  Use of Computers and Data Communications

University Policy 49:  Planning, Installation, and Maintenance of Data and Video Networks

Requirements/Limitations

If you have a valid WCUid and can wirelessly access the eduroam network at WCU, then you can use these credentials at any other eduroam participating campus or institution around the world.

Guests will be able to connect to our network by reading and agreeing to the acceptable use policy. The WCU-Guest network is open to all users.

Data network security policies detailed in University Policy 95:  Data Network Security and Access Control

Eligibility

Faculty, Staff, Students, and Guests

Service Availability

The wireless network is available 24 hours a day, 7 days a week except for scheduled maintenance.

IT’s Role

Maintain the infrastructure, provide service availability, troubleshoot, and support.

Charge for this Service

No charge for wireless network access.

Support

Contact the IT Help Desk
Monday-Friday, 7:30 a.m – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service http://help.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
See our hours at tc.wcu.edu