IT News

Curative Analysis: ‘Own IT’ for October 2019

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.

Aruba Wireless Access Points: A known issue with some of the Aruba wireless access points on campus have recently resulted in an unexpected loss of connectivity for some clients. Aruba will be releasing a new firmware update to resolve the issue, and the new update will be applied by Networking staff as soon as possible to prevent further interruption in connectivity.

Off-Campus Fax: Clients were recently unable to send and receive faxes to and from off-campus numbers. The issue was related to the absence of a firewall rule that was preventing the fax server to communicate with the gateway. Networking staff were able to recreate the firewall rule which allowed communication, and faxed started working again.

October 2019 Problem Tickets: (Total 8)

Blackboard: 2
Classrooms: 2
Fax Services: 1
Mobility Print: 1
PawPrint: 1
Wireless Connectivity: 1

The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.

Contact the IT Help Desk 
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Closed weekends and university holidays 
Call: 227-7487 or 866-928-7487 (toll free) 
E-mail: ithelp@wcu.edu 
Log in: http://help.wcu.edu 
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On the ground floor of Hunter Library 
For walk-up technology assistance for faculty, staff, and students 
See our hours at tc.wcu.edu