The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
Android Mobility Print: Some clients are unable to submit jobs to MobilityPrint from mobile devices. They do not receive the email confirmation. They are also unable to release jobs at printers. This issue occurs only with some Google devices and newer versions of Android. IT is currently working with Ricoh to receive an update to fix this issue.
ShareLink on Catalina: The current ShareLink software for macOS cannot run on macOS Catalina. The last officially supported version of macOS is 10.13 (High Sierra). There is an updated piece of software, and IT staff are working on an updated installation package for the Mac. When the updated package is complete, IT staff will push the update to all WCU-owned computers running ShareLink. As a workaround, IT can manually download the updated software from Extron’s site and send to users as needed.
My Blackboard Updates: A recent Java update caused an error message to appear in the My Blackboard Updates module on myWCU: “Could not retrieve classes from Blackboard.” Users were still able to access Blackboard by logging directly into https://blackboard.wcu.edu/. The vendor, Blackboard, updated the Intelligent Learning Platform (ILP) building block that was creating the error.
Personal Services Access: Personal Services access has been a known issue for some time in some K-12 schools, hospitals, and other government stations. Our Networking staff are currently working with the UNC System Office to explore options that could result in a solution that would fix this issue for anyone trying to connect from a military or similarly secured network.
January 2020 Problem Tickets: (Total 14)
Banner: 3
GlobalProtect VPN: 1
Learning Spaces: 1
Network Connectivity: 4
PaperCut: 1
SCCM: 1
SharePoint: 1
VCAT: 1
WCUid: 1
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: http://help.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff, and students
See our hours at tc.wcu.edu