The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.

Accessing myWCU with Google Chrome:  Google Chrome version 80 is the latest version of the browser and was released beginning February 4, 2020. Version 80 changes the way cookies are handled in the browser which could potentially affect your ability to access myWCU.  Clients may receive the following error message when trying to access myWCU using Google Chrome version 80:  

As a work-around until this issue is resolved, clients can use one of the following solutions:  

ShareLink on Catalina: The current ShareLink software for macOS cannot run on macOS Catalina. The last officially supported version of macOS is 10.13 (High Sierra). There is an updated piece of software, and IT staff are working on an updated installation package for the Mac. When the updated package is complete, IT staff will push the update to all WCU-owned computers running ShareLink. As a workaround, IT can manually download the updated software from Extron’s site and send to users as needed.

Time Change on Mitel Phones: Mitel desk phones did not update to daylight savings time automatically.  Mitel indicates that the only campus-wide solution to this problem is to force-reboot all phones on campus. Force-reboot would be disruptive to users, and past experience indicates that some phones would be rendered inoperable by the force-reboot process.  The solution moving forward is for users to power-cycle the phone to update to the correct time.

Personal Services Access: Personal Services access has been a known issue for some time in some K-12 schools, hospitals, and other government stations. Our Networking staff are currently working with the UNC System Office to explore options that could result in a solution that would fix this issue for anyone trying to connect from a military or similarly secured network.

Degree Audit Slowness: Faculty and Staff reported that running a degree audit was taking between 1-4 minutes per audit.  It was determined that the additional load of registration was causing the delay.  IT worked with the UNC System Office to add additional resources to the available server pool during the registration period to increase the run time for degree audits.

March 2020 Problem Tickets: (Total 12)

Banner: 2
Blackboard: 1
Google Chrome:  1
Mitel Phone System:  3
Multifactor Authentication: 1
Network Connectivity: 1
Off-Campus Authentication:  1
WCU-Guest Wireless:  1
Zoom:  1

The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.

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