The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
ShareLink on Catalina: The current ShareLink software for macOS cannot run on macOS Catalina. There is an updated piece of software, and IT staff have created a new installation package for the Mac. IT staff will push the update to all WCU-owned computers running ShareLink, this summer.
Personal Services Access: Personal Services access has been a known issue for some time in some K-12 schools, hospitals, and other government stations. Our Networking staff are currently working with the UNC System Office to explore options that could result in a solution that would fix this issue for anyone trying to connect from a military or similarly secured network.
Wi-Fi on Lab Computers: The Apple iMac and Dell All-in-One lab computers try to connect to wi-fi, even when there is a wired connection. The Networking and Desktop Management teams are currently working together to remotely disable the wireless cards on those devices and plan to test the solution within the next two weeks.
April 2020 Problem Tickets: (Total 9)
Blackboard Notification Emails: 1
Degree Audit: 1
McKee Building Network: 1
Outlook for Web: 1
Residential Management System: 1
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: http://help.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff, and students
See our hours at tc.wcu.edu