The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
Personal Services Access: Personal Services access has been a known issue for some time in some K-12 schools, hospitals, and other government stations. IT staff are currently working with the UNC System Office to explore options that could result in a solution that would fix this issue for anyone trying to connect from a military or similarly secured network.
Banner 9 Login Issues: A recurring issue has developed which occasionally redirects users to an error page when attempting to log into Banner 9 Admin from banner.wcu.edu. The issue seems to occur when a large number of updates have been deployed. We will not have a large volume of updates to deploy until our next release cycle which is scheduled for July. The Banner vendor (Ellucian) will deliver a number of updates at the end of June, which will provide the opportunity for us to mimic the scenario. We have successfully deployed a few small updates since the last occurrence and have not experienced the issue.
Cell Service in HHS: During a recent audit of cell service, we were alerted that of an issue with degraded Verizon cell service in HHS. The distributed antenna system experienced a failure of the Verizon components. IT staff contacted AFL, the vendor who initially installed the distributed antenna system in HHS to troubleshooting. Replacement parts were then ordered and installed to return full cell service to the building.
June 2020 Problem Tickets: (Total 9)
Banner 9 Admin
Clearspan mobile app
Eduroam
Madison Chatbot
McKee network
Microsoft Office activation
Natural Science network
Office 365
TeamDynamix
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: ithelp.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff, and students
See our hours at tc.wcu.edu