The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
Personal Services Access: Personal Services access has been a known issue for some time in some K-12 schools, hospitals, and other government stations. IT staff are currently working with the UNC System Office to test a new setup which may provide a solution for anyone trying to connect from a military or similarly secured network.
Financial Aid in myWCU: Students were recently receiving an Invalid username/password error when attempting to access Financial Aid in myWCU. This issue was caused by an increase in the number of requests at the beginning of the fall semester. The number of allowable concurrent logons was increased for Banner Self-Service applications to resolve the issue.
MS Office on Windows 10: Several Windows 10 users are reporting an Unlicensed Product error at the top of their Office 365 products on WCU-owned devices. This message does impact the ability to use the applications. To resolve the issue, install the latest version of the Office 365 ProPlus 2020 from self-service. Self-service is available at software.wcu.edu using the Internet Explorer browser.
Issues Connecting New Devices to Eduroam: On August 7, new Windows 10 devices attempting to connect to eduroam via the eduroam onboarding tool (ExpressConnect) began receiving an unexpected popup asking for a URL and were unable to proceed. As a workaround, Windows 10 users who are experiencing this issue can use https://cloud.securew2.com/public/54166/eduroam/ to connect to eduroam. Networking staff plan to migrate all users to the new onboarding tool for eduroam and retire the old tool.
Campus-wide Network Outage: Preparation work for the update of the campus network to a new core resulted in a campus-wide outage of the network on August 21. Networking staff were able to restore the network to a previous configuration. As a result, we will establish regularly scheduled maintenance times to perform network maintenance, and the schedule will be communicated to campus via the IT Weekly Update calendar and email.
VCAT Connection Issues: Preparation work for the update of the campus network to a new core also resulted in issues connecting to VCAT desktops on August 21. Data Center staff were able to restore the VCAT environment. As a result, we will establish regularly scheduled maintenance times to perform such maintenance on VCAT, and the schedule will be communicated to campus via the IT Weekly Update calendar and email.
September 2020 Problem Tickets: (Total 5)
Authentication: 1
Network Connectivity: 3
Office 365: 1
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: ithelp.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff, and students
See our hours at tc.wcu.edu