The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
Personal Services Access: Personal Services access has been a known issue for some time in some K-12 schools, hospitals, and other government stations. IT staff are currently working with the UNC System Office to test a new setup which may provide a solution for anyone trying to connect from a military or similarly secured network.
Banner 9 Admin Login: IT staff are working with the UNC-System Office to resolve a recurring issue which sporadically occurs when attempting to login to Banner 9 Admin. Users receive an error message stating “Invalid username/password; login denied.” Support tickets have been opened with vendors Ellucian and Oracle and have been escalated to the highest priority.
Disconnections from eduroam: Some students are reporting issues with being disconnected from eduroam and being unable to reconnect. A firmware update from vendor Juniper is currently in the testing phase with a tentative release date in February 2021. Network staff will schedule the firmware upgrade as soon as testing is complete and it is made available.
January 2021 Problem Tickets: (Total 6)
Blackboard: 1
Clearspan Mobile App: 2
Mercury (H:/drive): 2
myWCU: 1
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: ithelp.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff, and students
See our hours at tc.wcu.edu