Curative Analysis: ‘Own IT’ for February 2021 | Do IT News

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.

Personal Services Access: Personal Services access has been a known issue for some time in some K-12 schools, hospitals, and other government stations. IT staff are currently working with the UNC System Office to test a new setup which may provide a solution for anyone trying to connect from a military or similarly secured network.

Banner 9 Admin Login:  IT staff are working with the UNC-System Office to resolve a recurring issue which sporadically occurs when attempting to login to Banner 9 Admin. Users receive an error message stating “Invalid username/password; login denied.” Support tickets have been opened with vendors Ellucian and Oracle and have been escalated to the highest priority.

Disconnections from eduroam:  Some students are reporting issues with being disconnected from eduroam and being unable to reconnect. A firmware update from vendor Juniper was applied on Sunday, March 14. The update has corrected the issue which had recurred intermittently since last semester.

Mercury (H: and P: drives) Share:  Recent issues with storage resulted in faculty and staff being unable to connect to the Mercury share. Access was returned after a reboot of the server. IT Division staff are currently working with the vendor to implement a permanent solution that will work moving forward.

March 2021 Problem Tickets: (Total 15)
Banner: 1
Canvas: 1
Data Center Servers: 2
Degree Audit: 2
Mercury (H: drive) Share: 2
Microsoft Office365: 1
Phone Services: 1
Tableau: 4
WCU-Guest Wireless: 1

The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.

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