The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
Malware False Positive: WCU-owned Mac devices recently began receiving a pop-up identifying macOS LAPS as potentially harmful malware. After investigation, IT Desktop Management staff determined that the app’s certificate had been incorrectly blacklisted by the developer. IT staff quickly assigned a new certificate and redeployed the application to all WCU-owned Macs.
Connection to Off-Campus Resources: On July 7, we began receiving reports of the inability to connect to off-campus resources. The Networking team identified the issue as a known bug in the firmware of our internet router. Networking staff immediately updated the firmware to vendor Juniper’s recommended version which resolved the issue.
Mercury (H: and P: drives) Share: Recurring issues with storage have resulted in faculty and staff being unable to connect to the Mercury share. IT Division staff are currently working with the vendor to implement a permanent solution. We have conducted multiple calls with the vendor who has also engaged storage engineers. We have updated multiple settings and immediately began work to migrate away from VMFS to iSCSI. All hands are now monitoring these systems for consistent performance.
July 2021 Problem Tickets: (Total 4)
Network Connectivity: 2
Tableau: 1
VCAT: 1
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: ithelp.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff, and students
See our hours at tc.wcu.edu