This service provides best practices and business processes to support University units, manage risk, and ensure that business agreements are compliant with Policy #62.  Policy 62 governs the adoption of hardware and software technology solutions and for consultative or service contracts relating to their support.


Faculty, Staff

Service Availability

Monday to Friday, 8am-5pm

IT’s Role

IT will work with the WCU Unit to assist in vetting the quality of responses, ensure that the associated contract is legally acceptable, and effectively manage risk and performance on behalf of WCU.


Type of Contract Legal Counsel Review WCU Authority to Sign
Purchase of equipment connected directly or indirectly to the campus network and related maintenance and service agreements NoChief Information Officer (CIO)
Software Licenses and related maintenance and service agreements; software service subscriptions and enrollments YesChief Information Officer (CIO)
Hardware or software consulting agreements YesChief Information Officer (CIO)


Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service
Visit the Technology Commons
On the ground floor of Hunter Library for walk-up technology assistance for faculty, staff and students

Charge for this Service

No charge