This service provides best practices and business processes to support University units, manage risk, and ensure that business agreements are compliant with Policy #62. Policy 62 governs the adoption of hardware and software technology solutions and for consultative or service contracts relating to their support.
Eligibility
Faculty, Staff
Service Availability
Monday to Friday, 8am-5pm
IT’s Role
IT will work with the WCU Unit to assist in vetting the quality of responses, ensure that the associated contract is legally acceptable, and effectively manage risk and performance on behalf of WCU.
Requirements
| Type of Contract | Legal Counsel Review | WCU Authority to Sign |
| Purchase of equipment connected directly or indirectly to the campus network and related maintenance and service agreements | No | Chief Information Officer (CIO) |
| Software Licenses and related maintenance and service agreements; software service subscriptions and enrollments | Yes | Chief Information Officer (CIO) |
| Hardware or software consulting agreements | Yes | Chief Information Officer (CIO) |
Support
Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu/
Visit the Technology Commons
On the ground floor of Hunter Library for walk-up technology assistance for faculty, staff and students
Charge for this Service
No charge