The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.
Alertus Desktop: On February 21, the Alertus Desktop appeared to be offline for users. Investigation showed the server to be unresponsive, and a reboot was necessary to restart the active process. IT staff made an update during the spring break maintenance to prevent recurrence of this issue.
Electronic Door Access: The card swipe for some door locks was not working on February 25. The issue was caused by a change in how Oracle and MS SQL handle columns when processing data. The database used for door access needed to be recompiled to allow correct access. A permanent fix was tested and implemented to fully correct the problem.
Office 365: On March 4, some students were unable to access Office 365 due to a licensing issue. By troubleshooting, IT staff found that 315 students did not get added to the proper access group. The automated provisioning of licenses has been updated, and all users that are entitled to the license now have access.
March 2022 Problem Tickets: (Total 3)
Identity Manager: 1
Office 365: 1
myWCU: 1
The Division of IT is committed to adopting a proactive, process-oriented approach to prevent problems before they arise. We will continue to keep you informed on our progress.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: ithelp.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff, and students
See our hours at tc.wcu.edu