Service Description

softphone is a piece of software that allows users to make telephone calls over the internet via a computer or smartphone. You may request changes to a softphone, such as adding or removing a license to use a desktop application or smartphone app.


Available for Mac, PC, iPhone, and Android phone. Requirements:  Internet connection with low latency.  Depending on the device, the connection can be wired, Wi-Fi, or cellular data.


Available to any user with a campus phone extension (with Accountable Officer approval).

Service Availability

24/7/365 except during maintenance windows.

IT’s Role

Support and administration of campus phone system, including softphone licenses.  Providing instructions to users for configuration and use of softphones.  While it is possible to install softphones on non-WCU devices, WCU DoIT is not responsible for user-owned devices and is not responsible for non-WCU internet connections.

Access this Service

Submit an IT phone service request


Contact the IT Help Desk

Monday-Friday, 7:30 a.m – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487  (toll free)
Log in:

Visit the Technology Commons

On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
See our hours at

Charge for this Service

Softphone license cost is $1.50 per line per month.  Cost must be approved by Accountable Officer.