WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line.

Submit a Request for Phone Service


WCU Faculty and Staff

Service Availability

Monday-Friday, 8-5.

IT’s Role

IT provides telephone line services to WCU faculty, staff and departments in the WCU telephone network. We assist with problems regarding your desk phone or phone line, extension and phone relocations, purchase and setup of new extensions and phones. We are responsible for maintaining billing data in the billing system and production of monthly bills.

Charge for this Service

There is no charge for most phone service requests. However, if the service you are requesting is billable (new phone line, international calling, etc.), you will need to provide the name of the Accountable Officer for your organizational unit. The request will be submitted to your Accountable Officer for approval.


Contact the IT Help Desk
Monday-Friday, 7:30 a.m – 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students