DoIT News
Western Carolina University Division of ITWelcome to DoIT News
From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.
Greetings from the CIO
I joined your community 5 months ago and I really appreciate how welcoming and collaborative you’ve all been. Between the Catamount school and Helene, I’ve witnessed first hand your talent and dedication for this campus and our mission. I look forward to supporting you and our continued partnership as we continue to build upon past successes! I hope you have a safe and restful holiday!
Thank you and Happy Thanksgiving!
Latest Updates
IT Service of the Month: Password Management
The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username...
Curative Analysis: ‘Own IT’ Update for February 2017
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. myWCU Login Page Unavailable: The C:...
IT Service of the Month: Digital Signage
WCU's Digital Signage system is a form of electronic display that shows multimedia content for informational, instructional, educational, and advertising purposes. Whereas traditional signage is comprised of printed material, WCU's Digital Signage system employs large...
How are we doing? IT shares its metrics for July 2015 through June 2016
Internet Connection Uptime 100% No unplanned outages Core Network Uptime 99.85% June 11-13: 2 day, 6 hour outage in Reid due to power failure May 25: 7 hour outage in parts of HHS due to power/generator failure May 11: 14 hour outage in Forsyth 2nd floor due to...
Curative Analysis: ‘Own IT’
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Windows OS computer slowness: Reports...
NEW! Professional Development Courses for Faculty and Staff
Beginning this semester, the Division of IT will be offering a brand new professional development service in the core applications of the Microsoft Office 2016 suite: Word, Excel, Outlook, and OneDrive. This is your opportunity to Increase your efficiency and...
IT Service of the Month: Folder/File Encryption
Each month, the Division of IT highlights a service provided to the campus. This month’s service is: Folder/File Encryption The Division of IT supports a software solution for encryption and decryption of sensitive data providing cryptographic privacy and...
Solving complex problems: Root cause update July 2016
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Windows OS computer slowness: Reports were...
IT Service of the Month: Application Authentication Services
Modern authentication service is available for most web and cloud based applications as well as the university's standard authentication service. Service provides a common, secure, central login service for local and cloud based application authentication and...
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