Archive for February, 2018

Curative Analysis: ‘Own IT’ for February 2018

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wireless connectivity:  Clients issues with Eduroam on two occasions this month.  On January 9, Eduroam certificate authentication […]

IT Service of the Month: Password Management

The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Eligibility All WCU […]

Information Security Awareness: What is Multi-factor Authentication?

Many individuals at WCU are already using Multifactor Authentication (MFA) as an extra step to authenticate to applications with sensitive data. We are now implementing a phased plan to require MFA for all faculty and staff and students to protect off-campus access to their WCUid. So, why is MFA important? If there is a breach […]