by Dawn Brown | Mar 16, 2020 | Archive
The IT Help Desk will be extending coverage to assist faculty, students, and staff during the COVID-19 pandemic. The Help Desk will be open 7:30am-9pm Monday-Friday through April 3, 2020. Beginning April 6, 2020 we will return to our normal hours of operation,...
by Dawn Brown | Nov 12, 2018 | Archive, Uncategorized
This service provides WCU Faculty and Staff with consultative support in the purchasing and/or acquisition of software to be used by WCU faculty, staff, or students on WCU-owned computers. This service is provided to enable compliance with University Policy 119....
by Dawn Brown | May 26, 2017 | Archive, Uncategorized
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. WCUid Management: Recently, some WCU...
by Dawn Brown | Aug 28, 2015 | Archive, Uncategorized
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Windows OS computer slowness: Reports were...
by Dawn Brown | Aug 14, 2015 | Archive, Uncategorized
The WCU Phone service request system has successfully migrated to the IT Self-Service Portal at http://help.wcu.edu. Request for phone services include the following: Add, Move, Change, Remove ACD Account Add, Move, Change, Remove extension/phone Automated Attendant...
by Dawn Brown | Jul 27, 2015 | Archive, Uncategorized
IT has been working on a project to transition the current phone services request system located at https://itapp.wcu.edu/CFRedirector/Redirect.apx?App=Phonem). The current phones services request system will be migrated to the IT Self-Service Portal at...
