by Dawn Brown | Feb 9, 2015 | Archive, Uncategorized
Aaron Krauss in Admissions assists Chris Parrish with an upgrade to Office 2013. IT Campus Liaisons such as Aaron are assisting IT with the migration. Coming this Spring, Faculty and Staff email and calendaring will be moving onto Office 365, a Microsoft cloud hosting...
by Dawn Brown | Aug 11, 2014 | Archive, Uncategorized
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Increase in ‘SPAM’ email messages –The Division...
by Dawn Brown | May 21, 2014 | Archive, Uncategorized
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Outlook Email/Calendaring – A few mail client...
by Dawn Brown | Apr 4, 2014 | Archive, IT News, Uncategorized
For the second year in a row, WCU IT has been recognized by HDI (The Help Desk Institute) as one of the Elite 50 for Customer Satisfaction. This is a global recognition for outstanding technical service and support centers from around the world. While the IT Help Desk...
by Dawn Brown | Mar 21, 2014 | Archive, IT News, Uncategorized
Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students. If you have any questions about this data, please contact Dr. Anna McFadden at Ext. 2411. Internet Connection Uptime 99.95% 1 hour...
by Dawn Brown | Jan 3, 2014 | Archive, Uncategorized
In an ongoing effort to improve Emergency Notification to the WCU campus community, the Office of Emergency Services in partnership with the Division of IT has developed a new process for students, staff, and faculty to enroll and update cellular phone contact...
