by Dawn Brown | May 26, 2017 | Archive, Uncategorized
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. WCUid Management: Recently, some WCU...
by Dawn Brown | Aug 28, 2015 | Archive, Uncategorized
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Windows OS computer slowness: Reports were...
by Dawn Brown | Aug 14, 2015 | Archive, Uncategorized
The WCU Phone service request system has successfully migrated to the IT Self-Service Portal at http://help.wcu.edu. Request for phone services include the following: Add, Move, Change, Remove ACD Account Add, Move, Change, Remove extension/phone Automated Attendant...
by Dawn Brown | Jul 27, 2015 | Archive, Uncategorized
IT has been working on a project to transition the current phone services request system located at https://itapp.wcu.edu/CFRedirector/Redirect.apx?App=Phonem). The current phones services request system will be migrated to the IT Self-Service Portal at...
by Dawn Brown | Feb 9, 2015 | Archive, Uncategorized
Aaron Krauss in Admissions assists Chris Parrish with an upgrade to Office 2013. IT Campus Liaisons such as Aaron are assisting IT with the migration. Coming this Spring, Faculty and Staff email and calendaring will be moving onto Office 365, a Microsoft cloud hosting...
by Dawn Brown | Aug 11, 2014 | Archive, Uncategorized
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Increase in ‘SPAM’ email messages –The Division...
