This category contains 23 posts

Solving complex problems: Root Cause Update June 2103

The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we wish to draw your attention to some of the problems we have handled in the last month.

Java Issues May Affect MAC Users

Faculty and staff have reported experiencing issues accessing VPN, Banner, and Blackboard services from Apple computers.

How are we doing? IT shares its metrics for August, September, October

Each quarter, the Division of Information Technology shares its performance metrics with our university colleagues and students.

Anti-virus Upgrade for WCU Macintosh Computers

The Division of IT will issue an automated update to WCU-owned Machintosh computers on Thursday, October 18, 2012 beginning at 11:00am. This update will upgrade Symantec Endpoint Clients to the latest version, 12.1.

Community Member Access Now in Blackboard

During the pilot phase of this project, we have successfully granted one-hundred community members access to the Blackboard system to engage with the WCU community.

How are we doing? IT Shares Performance Data for June, July, August

IT shares it’s recent performance data.

New Online Training for WCU Faculty, Staff and Students Now Available

How do you provide all of your staff or students with the training they need when they need it? The Division of IT is proud to offer the updated Dell Learning System (DLS) for WCU faculty, staff, and students. The new DLS provides your employees and students the training they need when they need it […]

Technology Commons Schedules “No Stressin’ before the Testin'”

The Technology Commons is again hosting the semester end “No Stressin’ Before the Testin’” event for students in the Technology Commons on this Friday, April 27th. This semester’s theme is “Catamounts in the Caribbean.” This event is an opportunity for students to enjoy themselves in a fun, relaxing environment before worrying about the stress of […]

DoIT staff updates for spring 2011

Since September 2010 new staff have joined the IT division (DoIT) and other staff members have taken on new roles.

Staff activities, changes mark summer, fall 2010

Read on to learn about recent staff activities and changes. As you will see, we’ve had a busy summer and fall!