DoIT News
Western Carolina University Division of ITWelcome to DoIT News
From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.
Greetings from the CIO
I joined your community 5 months ago and I really appreciate how welcoming and collaborative you’ve all been. Between the Catamount school and Helene, I’ve witnessed first hand your talent and dedication for this campus and our mission. I look forward to supporting you and our continued partnership as we continue to build upon past successes! I hope you have a safe and restful holiday!
Thank you and Happy Thanksgiving!

Latest Updates
Solving complex problems: Root Cause update for January/February, 2015
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.
IT Service of the Month: Folder/File Encryption
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is:
Folder/File Encryption.
IT Service of the Month: Accounts for Guests to Access Administrative Resources
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Accounts for Guests to Access Administrative Resources.
IT Service of the Month: Virus/Malware Monitoring and Removal
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is Virus/Malware Monitoring and Removal.
IT Service of the Month: Scantron Support
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Scantron Support.
Solving Complex Problems: Root Cause Update for August-October 2014
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.
How are we doing? IT shares its metrics for July through September 2014
Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students. If you have any questions about this data, please contact Dr. Anna McFadden at Ext. 2411.
IT Service of the Month: Computer Repair
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Computer Repair.
Banner to move to UNC-General Administration Hosting
Western Carolina University Information Technology and UNC General Administration (UNC-GA) are working on a project to move the WCU Banner servers, databases and application environments to the UNC-GA hosted data centers.
General Questions
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Teaching and Working Remotely
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