DoIT News
Western Carolina University Division of ITWelcome to DoIT News
From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.
Greetings from the CIO
I joined your community 5 months ago and I really appreciate how welcoming and collaborative you’ve all been. Between the Catamount school and Helene, I’ve witnessed first hand your talent and dedication for this campus and our mission. I look forward to supporting you and our continued partnership as we continue to build upon past successes! I hope you have a safe and restful holiday!
Thank you and Happy Thanksgiving!
Latest Updates
Solving complex problems: Root cause update for March and April 2014
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently.
IT Recommends Updating Adobe Flash Player for Browser Security
You may have heard via media outlets about the serious security flaw affecting Adobe Flash software for all users and another one affecting Microsoft Internet Explorer. The flaws allow a hacker to infect a website with a corrupt Adobe Flash file which can then be used to attack the victim’s computer if they visit that web page.
IT Council approves faculty-staff email and calendaring recommendation
After a research-intensive effort lasting many months and final review by the Information Technology Council, Microsoft Office 365 (Cloud-hosted) has been recommended as the new email and calendaring platform for WCU faculty and staff.
Division of IT receives global recognition
For the second year in a row, WCU IT has been recognized by HDI (The Help Desk Institute) as one of the Elite 50 for Customer Satisfaction…
Solving Complex Problems: Root Cause Update for February 2014
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled in February.
How Are We doing? IT Shares its Metrics for November through January
Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students.
IT Service of The Month: Blue Coat Proxy Client
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Blue Coat Proxy Client.
IT Service of the Month: VPN (Virtual Private Network)
The Virtual Private Network (VPN) allows faculty and staff to access on-campus resources from off-campus.
Solving Complex Problems: Root Cause Update December 2013/January 2014
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems we have handled in the last two months.
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