by Dawn Brown | Aug 28, 2015 | Archive, Uncategorized
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Windows OS computer slowness: Reports were...
by Dawn Brown | Aug 14, 2015 | Archive, Uncategorized
The WCU Phone service request system has successfully migrated to the IT Self-Service Portal at http://help.wcu.edu. Request for phone services include the following: Add, Move, Change, Remove ACD Account Add, Move, Change, Remove extension/phone Automated Attendant...
by Dawn Brown | Aug 7, 2015 | IT News
Service description The Division of IT (DoIT) offers assistance to identify and procure appropriate security methods for University-owned or personal computers. We will help install and implement the selected security devices or systems for University-owned computers....
by Dawn Brown | Jul 27, 2015 | Archive, Uncategorized
IT has been working on a project to transition the current phone services request system located at https://itapp.wcu.edu/CFRedirector/Redirect.apx?App=Phonem). The current phones services request system will be migrated to the IT Self-Service Portal at...
by Dawn Brown | Jul 10, 2015 | IT News
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is.: Microsoft Multi-factor Authentication (MMFA) Multi-factor or two-factor authentication (MFA/2FA) is an authentication method that requires the use of more than one...
