Solving complex problems: Root cause update July 2016
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled recently. Windows OS computer slowness: Reports were...
IT Service of the Month: Application Authentication Services
Modern authentication service is available for most web and cloud based applications as well as the university's standard authentication service. Service provides a common, secure, central login service for local and cloud based application authentication and...
IT Service of the Month: Phone Services
New International Calling Limitation Goes into Effect The State Office of Information Technology Services has blocked all international calling, except to Canada, on all phone lines. This change became effective at the end of April 2014. If you require international...
IT Service of the Month: Wireless Access for Guests
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Wireless Access for Guests Guest wireless accounts allow visitors who are on campus for official University business to log in to the "WCU-Guest" wireless...
Information Security Awareness: Encrypt Your Critical Data
Data Handling Procedures RED and ORANGE data should not be stored in some places like on personally owned devices and flash drives and… must be encrypted in other places, like on WCU-owned PCs, OneDrive and Mercury and… RED data should not be transmitted via Email,...
Information Security Awareness: Don’t Get Hooked
Phishing attacks pose a major risk to any organization and continue to target people at WCU. Since these threats won't go away any time soon, it is important to provide education about the warning signs of phishing, the potential risks of falling prey to an attack,...
How are we doing? IT shares its metrics for October through December 2015
Internet Connection Uptime 100% No unplanned outages Core Network Uptime 99.89% 24 min unplanned outage on October 14 2015, affecting some users in McKee 2 hour unplanned outage on October 21, 2015 affecting some users in Hunter WCU University Website October 2015 –...
VIDEO: How much of your work can you stand to lose?
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World Backup Day March 31, 2016
How much of your work can you stand to lose? Why should I back up data? Your personal work is the most important aspect of your computer. The operating system can be reinstalled, and so can applications, but it may be time-consuming, difficult, or even...
Information Security Awareness: Securing Mobile Devices
With mobile devices the power of a computer is now at our fingertips, allowing us to bank, shop, view medical history, attend to work remotely, and communicate virtually anywhere. With all these convenient features come added risks, but here are some tips to...