How Are We Doing? IT Shares Its Metrics for August through October 2013
Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students. If you have any questions about this data, please contact Dr. Anna McFadden at Ext. 2411.
IT Service of the Month: Management of IT Assets
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is.:
Management of IT Assets
The Division of IT’s new home on the WCU Hub
The Division of Information Technology has a new online home on the WCU Hub.
IT Service of the Month: Student and Personal Computer Purchases
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is Student and Personal Computer Purchases.
Solving Complex Problems: Root Cause Update September 2013
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems we have handled in the last month.
Division of IT Service of the Month: Institutional Computer Purchases
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is Institutional Computer Purchases.
The Internet went down on September 6. Did you notice?
On Friday, September 6, the internet went down for 11 hours at WCU. But nobody noticed. That’s because IT was able to complete the addition of a second internet connection this summer.
Solving complex problems: Root Cause Update August 2013
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems we have handled in the last month.
The Division of IT enhances its business analysis capability and capacity
In the Division of IT, we have a new face and some familiar faces in new roles. Through a repurposing of positions to better meet the needs of the university, Neil Calvert and Sarah Speed have new roles and are joined by our new employee Marjorie. Together they are teaming up to enhance the business analysis capacity and capability of the Division.
Division of IT Service of the Month: Equipment Checkout
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is Equipment Checkout.