IT News

This category contains 198 posts

How are we doing? IT shares its metrics for July 2016 through June 2017

Internet Connection Uptime 99.99% August – multiple outages totaling thirty minutes, due to an upgrade of the campus routers connecting WCU to the internet Core Network Uptime 99.35% July 9-11 – 2 day, 9 hour outage in Harrill due to faulty circuit breaker July 12 – 2 hours outage in Blue Ridge due to power […]

Forsyth Classroom Update

Projects are ongoing in the Forsyth Building related to strategic classroom renovations and the possibilities of extending learning experiences by making the classroom spaces on campus more flexible. An outdated computer lab in Forsyth 313 was replaced by a flexible “BYOD” (Bring Your Own Device) space last Spring semester. For the start of the Fall […]

Curative Analysis: ‘Own IT’ for August 2017

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Equitrac and Windows 10:  A recent update to Windows 10 from Microsoft is not compatible with out […]

IT Service of the Month: Copyright Infringement Remediation

When a copyright holder contacts WCU about an offense originating from our network, it is the responsibility of IT to locate the infringing individual and begin the remediation process. After the infringing individual is discovered, the network connection is restricted until the remediation process is complete. Requirements/Limitations This process is required to absolve WCU of […]

Curative Analysis: ‘Own IT’ for July 2017

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Student Release of Information:  Recently, some WCU students were unable to enter or change their security code for […]

New Employee Accounts Available First Day of Work!

You asked and we listened! On August 4, new employees will have their WCU account (WCUid) set up and ready to use the first day they start work. In addition, faculty, graduate assistants, and teaching assistants will be able to self-activate their WCU account up to 90 days before their first work day, giving them […]

Faculty and Staff Training for Fall 2017

Continuing this fall, the Division of IT will be offering training in Excel, Word, Outlook, Data Storage and Backup, Advanced Excel classes in Pivot Tables, Macros, and V-Lookup. This is your opportunity to increase your efficiency and productivity and save time by learning many of the features and functionalities of these programs. Get the training you […]

IT Service of the Month: Student and Personal Computer Purchases

Western Carolina University has partnered with Dell and Apple to provide discounts on systems and services for enrolled students as well as faculty and staff personal computing needs. WCU Minimum Computer Specifications for Students Eligibility WCU Students, Faculty and Staff personal purchases. Parents and students, please note that to purchase a computer at our special […]

Curative Analysis: ‘Own IT’ for June 2017

The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. WCUid Management:  Recently, some WCU employees who have applied to become students have encountered an issue.  In […]

IT Service of the Month: Application Authentication Services

Modern authentication service is available for most web and cloud based applications as well as the university’s standard authentication service. Service provides a common, secure, central login service for local and cloud based application authentication and authentication services for federated, collaborative applications utilized by UNC universities and UNC GA or other entities that are part […]