by Dawn Brown | Jul 24, 2013 | Archive, Uncategorized
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems we have handled in the last month. Wireless Tiger Team A Wireless TIGER Team has been assembled...
by Dawn Brown | Feb 15, 2013 | Archive, Uncategorized
Faculty and staff have reported experiencing issues accessing VPN, Banner, and Blackboard services from Apple computers. This issue is related to Apple disabling Java versions earlier than 7.13 via Xprotect, a security software installed in OS X versions Snow...
by Dawn Brown | Jan 24, 2013 | Archive, Uncategorized
The Division of IT will involve faculty and staff representatives this spring in a large project designed to make the best decision possible about faculty and staff email. Three options are available: 1) to stay with Exchange hosted on site or offsite, 2) to move to...
by Dawn Brown | Nov 11, 2012 | Archive, Uncategorized
Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students. If you have any questions about this data, please contact Dr. Anna McFadden at Ext. 2411. Internet Connection Uptime 99.991% – 2...
by Dawn Brown | Oct 11, 2012 | Archive, Uncategorized
The Division of IT will issue an automated update to WCU-owned Macintosh computers on Thursday, October 18, 2012 beginning at 11:00am. This update will upgrade Symantec Endpoint Clients to the latest version, 12.1 Installation will occur remotely, and you will...
by Dawn Brown | Oct 5, 2012 | Archive, Uncategorized
In recognition of the Western Carolina University’s 2020 initiative, the Coulter Faculty Commons and the Division of IT have completed a yearlong study and development to find the best way to increase engagement by granting community members access to the Blackboard...
