Guidance for Internet Service
The ability to work remotely and/or participate in remote academic activity typically requires access to the internet and, in some cases, faster access than what is readily available. For many individuals, this level of service requires a monthly fee that you would...
Disinfectant Guidance for Electronic Devices
You’re already washing your hands, using hand sanitizer when necessary, practicing social distancing, and not touching your face, but you may also want to take the time to disinfect those phones, tablets, keyboards, mice, and laptops that you handle every day. Viruses...
Off-campus Phone Planning
In preparing for a potential coronavirus response, many departments have inquired about making and receiving calls if staff are not able to occupy their normal office spaces. The WCU phone system offers the following six features for handling phone calls in remote...
Using VCAT Virtual Desktops and Apps
What is VCAT? Check out this video! VCAT Tutorial Videos How to Access VCAT: vcat.wcu.edu myWCU > Virtual Apps (VCAT) Knowledge Base Articles: Quickstart Guide VCAT Frequently Asked Questions Faculty or Staff: Additional software may be able to be added to VCAT. ...
Help Desk Extended Hours
The IT Help Desk will be extending coverage to assist faculty, students, and staff during the COVID-19 pandemic. The Help Desk will be open 7:30am-9pm Monday-Friday through April 3, 2020. Beginning April 6, 2020 we will return to our normal hours of operation,...
Working Safely Away from Campus
During crisis situations, cybercriminals use social engineering techniques to exploit their target: you. They rely on the user's emotions, trustworthiness, and willingness to help, and use it against them. Please follow these basic security protocols. Be aware of...
IT Service of the Month: Physical Computer Security
The Division of IT (DoIT) offers assistance to identify and procure appropriate security methods for University-owned or personal computers. We will help install and implement the selected security devices or systems for University-owned computers. University-owned...
Curative Analysis: ‘Own IT’ for January 2020
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently....
IT Service of the Month: Password Management
IT Service of the Month: Password Management | Do IT News The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or...
Curative Analysis: ‘Own IT’ for December 2019
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Android Mobility Print: Some clients...