Curative Analysis: ‘Own IT’ for June 2018
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network Connectivity: Power...
IT Service of the Month: Banner/Reporting Services
Service Description Banner by Ellucian is WCU’s enterprise resource planning (ERP) solution. An ERP is a comprehensive, integrated computer information system used to manage the university's administrative services, consolidating all business operations into a uniform...
Curative Analysis: ‘Own IT’ for May 2018
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Upper Campus Network Connectivity: Power...
IT Service of the Month: Wireless Network Connectivity
Service Description WCU provides wireless network connectivity (WiFi) in most academic and residential spaces, for use by faculty, staff, and students via Education Roaming. Education Roaming, or eduroam, is a secure, world-wide roaming Wi-Fi access service developed...
Curative Analysis: ‘Own IT’ for April 2018
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Outlook 2016 for Mac: Clients using...
What Happens after I Submit a Project Request?
After submitting a Project Request from the Request a new IT project link shown below, several steps are taken to put the request into the project queue. From an Information Technology (IT) perspective, the process looks like the workflow diagram shown at the end of...
IT Service of the Month: ITV Teleconferencing and Video Conferencing
Service Description We provide standard video conferencing for virtual business meetings, and interactive video classes allowing place-bound students to attend WCU classes in a video environment. Instructional Television is two-way audio and/or video conferencing....
Information Security Awareness: Don’t Get Hooked
Phishing attacks pose a major risk to any organization and continue to target people at WCU. Since these threats won't go away any time soon, it is important to provide education about the warning signs of phishing, the potential risks of falling prey to an attack,...
Curative Analysis: ‘Own IT’ for March 2018
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. PAW Print Printing: In January, IT began...
IT Service of the Month: Physical Computer Security
The Division of IT (DoIT) offers assistance to identify and procure appropriate security methods for University-owned or personal computers. We will help install and implement the selected security devices or systems for University-owned computers. University-owned...