Guidelines for Technology Adoption
Download the chart F20_WCU Approved Tools to review the approved tools, their use cases, and various advantages and disadvantages. Introduction There was a time before COVID-19. In Spring 2019, a national survey from EDUCAUSE found that the majority of...
IT Service of the Month: Extension/Phone – Rename, Add, Remove
WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5....
Curative Analysis: ‘Own IT’ for June 2020
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Personal Services Access: Personal...
IT Service of the Month: Application Authentication Services
Modern authentication service (the university’s standard authentication service) is available for most web and cloud-based applications. The service provides a common, secure, central login service for both local and cloud-based application authentication as well as...
Curative Analysis: ‘Own IT’ for May 2020
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Personal Services Access: Personal...
IT Service of the Month: Banner/Reporting Services
Banner by Ellucian is WCU’s enterprise resource planning (ERP) solution. An ERP is a comprehensive, integrated computer information system used to manage the university’s administrative services, consolidating all business operations into a uniform and enterprise wide...
Curative Analysis: ‘Own IT’ for April 2020
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently.ShareLink on Catalina: The current...
Did you take your WCU computer home?
We realize during this time that many of us are using our WCU computers from home, as we work remotely. While this is great for productivity, we want to ensure assets are updated with their correct locations. If you have taken your WCU Computer home or to another...
IT Service of the Month: ITV Teleconferencing and Video Conferencing
Service Description We provide standard video conferencing for virtual business meetings, and interactive video classes allowing place-bound students to attend WCU classes in a video environment. Instructional Television is two-way audio and/or video conferencing....
In the News: Zoom Security
You may have seen Zoom Video in the news lately for a variety of reasons. At WCU, we take your security and privacy seriously, and we assure you that our IT leadership, IT security, and Zoom teams are monitoring our Zoom environment. Zoom has experienced tremendous...