by Dawn Brown | Apr 4, 2014 | Archive, IT News, Uncategorized
For the second year in a row, WCU IT has been recognized by HDI (The Help Desk Institute) as one of the Elite 50 for Customer Satisfaction. This is a global recognition for outstanding technical service and support centers from around the world. While the IT Help Desk...
by Dawn Brown | Mar 26, 2014 | IT News
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems being investigated or issues handled in February. Outlook Email – (various issues) As the fall...
by Dawn Brown | Mar 21, 2014 | Archive, IT News, Uncategorized
Each quarter the Division of Information Technology shares its performance metrics with our university colleagues and students. If you have any questions about this data, please contact Dr. Anna McFadden at Ext. 2411. Internet Connection Uptime 99.95% 1 hour...
by Dawn Brown | Mar 4, 2014 | IT News
Each month, the Division of IT hi-lights a service provided to the campus. This month’s service is: Blue Coat Proxy Client Service Description The Blue Coat Proxy Client is a small piece of software that screens web traffic for viruses and spyware....
by Dawn Brown | Feb 14, 2014 | IT News
The Virtual Private Network (VPN) allows faculty and staff to access on-campus resources from off-campus. Requirements/Limitations Internet connection Eligibility Faculty and Staff Service Availability Available 24 hours a day, 7 days a week, with the exception of...
by Dawn Brown | Feb 11, 2014 | IT News
The Root Cause team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update we draw your attention to some of the problems we have handled in the last two months. Outlook Email – (Exchange Upgrade and Mailbox moves) In...
