DoIT News
Western Carolina University Division of ITWelcome to DoIT News
From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.
Greetings from the CIO
I joined your community 5 months ago and I really appreciate how welcoming and collaborative you’ve all been. Between the Catamount school and Helene, I’ve witnessed first hand your talent and dedication for this campus and our mission. I look forward to supporting you and our continued partnership as we continue to build upon past successes! I hope you have a safe and restful holiday!
Thank you and Happy Thanksgiving!
Latest Updates
IT Service of the Month: Domain Name System (DNS)
WCU provides DNS (Domain Name System) hosting services for the university as well as for qualifying related organizations. The DNS translates computer names to Internet Protocol (IP) addresses. This naming structure makes it easier to access resources on the internet...
Curative Analysis: ‘Own IT’ Update for July 2022
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. WCU-Guest Access: On June 13, users...
IT Service of the Month: Share Drive Access
We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Saturn or the H: Drive. Both Windows and Mac computers with an Ethernet...
Curative Analysis: ‘Own IT’ Update for June 2022
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Clearspan UC One Connect: On May 12,...
IT Service of the Month: Extension/Phone – Rename, Add, Remove
WCU offers Voice over Internet Protocol (VoIP) phone service. Request changes to an extension or phone such as renaming, adding, or removing a phone or line. Submit a Request for Phone Service Eligibility WCU Faculty and Staff Service Availability Monday-Friday, 8-5....
Curative Analysis: ‘Own IT’ Update for May 2022
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wired Network Connectivity: On April 21,...
IT Service of the Month: Application Authentication Services
Modern authentication service (the university’s standard authentication service) is available for most web and cloud-based applications. The service provides a common, secure, central login service for both local and cloud-based application authentication as well as...
Curative Analysis: ‘Own IT’ Update for April 2022
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. GlobalProtect for Mac: On April 4,...
IT Service of the Month: Softphone
Service Description A softphone is a piece of software that allows users to make telephone calls over the internet via a computer or smartphone. You may request changes to a softphone, such as adding or removing a license to use a desktop application or smartphone...
General Questions
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Teaching and Working Remotely
COVID-19 Resources
Mercury Share (H: and P: drive) Access from Off-campus
Faculty and staff have two options for accessing Mercury Share (H: and P: drive) from off campus: 1. Access Mercury Share (H: and P: drive) from anywhere by visiting myWCU and following the available quick link: Note: You will be required to use multi-factor...
Coulter Faculty Commons – Transition to Online Teaching
The Coulter Faculty Commons has compiled several resources for faculty to ease their transition to emergency online instruction. Visit their growing list of resources at the CFC Faculty Resource Website.
Virtual Collaboration
At WCU we realize that our collaborative multimedia tools will be a key component to our strategy to ensure the highest fidelity instruction possible, despite pressures from COVID-19. For faculty transitioning to fully online course delivery, we recommend a strategy...
Guidance for Internet Service
The ability to work remotely and/or participate in remote academic activity typically requires access to the internet and, in some cases, faster access than what is readily available. For many individuals, this level of service requires a monthly fee that you would...
Using VCAT Virtual Desktops and Apps
What is VCAT? Check out this video! VCAT Tutorial Videos How to Access VCAT: vcat.wcu.edu myWCU > Virtual Apps (VCAT) Knowledge Base Articles: Quickstart Guide VCAT Frequently Asked Questions Faculty or Staff: Additional software may be able to be added to VCAT. ...