COVID-19 Updates
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Western Carolina University Division of ITWelcome to DoIT News
From updates on major projects and initiatives to the professional and educational achievements of our staff, our goal is to keep you informed on how we’re working to better serve you today and in the future. We welcome your feedback. If you have a question, comment or suggestion, please contact us.

Latest Updates
Do Not Accept MFA Requests That You Did Not Initiate
In addition to our recent article about the need for increased vigilance from everyone regarding cybersecurity (Geopolitical Tensions and Cybersecurity), the IT Division wants to draw your attention to the specific risk of accepting MFA requests that you did not...
Curative Analysis: ‘Own IT’ Update for March 2022
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Alertus Desktop: On February 21, the...
WCU Division of Information Technology Software Acquisition Process
Under University Policy 62, the Chief Information Officer (CIO) is the primary authority responsible for approving software and related service acquisitions. Our Software Acquisition process reduces risk (both legal and technical) to the University and purchasers...
IT Service of the Month: ITV Teleconferencing and Video Conferencing
Service Description We provide standard video conferencing for virtual business meetings, and interactive video classes allowing place-bound students to attend WCU classes in a video environment. Instructional Television is two-way audio and/or video conferencing....
Geopolitical Tensions and Cybersecurity
As the conflict between Russia and Ukraine escalates, our government anticipates an increase in cyberattacks against U.S. institutions. Below is some useful information from the Cybersecurity and Infrastructure Security Agency’s Shields Up website...
Curative Analysis: ‘Own IT’ Update for February 2022
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Wired Network in Reid: During a...
IT Service of the Month: Email Quarantine
Have you had legitimate email quarantined as SPAM? If your answer is yes, we have the information you need to retrieve messages in a timely manner and to help prevent future messages from that sender being caught in our SPAM filters. There are two options for...
Curative Analysis: ‘Own IT’ Update for January 2022
The Curative Analysis team in IT is tasked with finding the causes of significant IT issues that affect campus. In this news update, we draw your attention to some of the problems being investigated or issues handled recently. Storage Outage: During a configuration...
IT Service of the Month: Password Management
The Division of IT provides a self-service password reset tool for faculty, staff, and student WCUids. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Your WCUid is the username...
IT Service of the Month: File Collaboration
OneDrive-Western Carolina University is a secure cloud storage solution for your file sharing and collaboration needs. Your WCUid has access to 1 TB storage for your files. With multiple options for file storage, you may have questions about the best...
COVID-19 Resources
Teaching and Working Remotely
Mercury Share (H: and P: drive) Access from Off-campus
Faculty and staff have two options for accessing Mercury Share (H: and P: drive) from off campus: 1. Access Mercury Share (H: and P: drive) from anywhere by visiting myWCU and following the available quick link: Note: You will be required to use multi-factor...
Coulter Faculty Commons – Transition to Online Teaching
The Coulter Faculty Commons has compiled several resources for faculty to ease their transition to emergency online instruction. Visit their growing list of resources at the CFC Faculty Resource Website.
Virtual Collaboration
At WCU we realize that our collaborative multimedia tools will be a key component to our strategy to ensure the highest fidelity instruction possible, despite pressures from COVID-19. For faculty transitioning to fully online course delivery, we recommend a strategy...
Guidance for Internet Service
The ability to work remotely and/or participate in remote academic activity typically requires access to the internet and, in some cases, faster access than what is readily available. For many individuals, this level of service requires a monthly fee that you would...
Using VCAT Virtual Desktops and Apps
What is VCAT? Check out this video! VCAT Tutorial Videos How to Access VCAT: vcat.wcu.edu myWCU > Virtual Apps (VCAT) Knowledge Base Articles: Quickstart Guide VCAT Frequently Asked Questions Faculty or Staff: Additional software may be able to be added to VCAT. ...
General Questions
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